- Products 0
- Created Feb 2024
- Rating 5.0
Welcome to Pawsbury Lane, where families come in all shapes and sizes! Our warm-hearted clan of two humans and our cherished adopted furkids, Charlie dog and Riley cat, inspired the creation of our beloved business.
Mission
Our mission is to celebrate the unique bonds between pet owners and their furry companions with our thoughtfully curated collections of effortless accessories. Through meticulous curation, we aim to enhance the experience of pet ownership, offering only the finest products for both you and your pet.
Our Design Philosophy
In the realm of practicality and comfort, we prioritize design that seamlessly integrates into your daily life. Collaborating with global manufacturers throughout our entire research and development process, we strive to deliver products of the highest quality, embodying an unwavering commitment to practical design and the well-being of your pet. Our focus remains steadfast on ensuring satisfaction, creating a harmonious blend of style and functionality for both pets and owners alike.
Policies:
Damaged or defective goods
At Pawsbury Lane, we are dedicated to ensuring both happy tails and happy customers. Prior to making a purchase, kindly measure your pet and consult our size guide to ensure a perfect fit for our products.
We gladly accept returns for defective or damaged goods within 7 days after the order has been delivered. In the unfortunate event that you receive a defective item, please reach out to us using our Contact Form within this timeframe, attaching clear photos of the defective or damaged product. Our team will promptly assist you in processing the return. You will not incur additional charges for the return or exchange of defective items.
Definition of a defective or damaged product:
Defective products, within the context of our return policy, refer to items that have substantial flaws or malfunctions that significantly impact their intended use. Please be aware that variations in textures, slight irregularities, and subtle differences in stitching are not to be considered defects but rather a testament to the authentic craftsmanship of our knitwear. Customers may return such defective items within the specified return period for a refund or replacement as outlined in our return policy above. Other examples of what is not considered defective or damaged include (but not limited to):
- Chewed products
- Damage that is caused by accident, negligence, misuse or improper care
- Improper fit
Important information
We do not accept returns or refunds unrelated to defects. Please refer to our size guide to ensure accurate fit for your pets as we do not accept returns for improper fit. We have tested our products on a variety of different sized pet breeds and have included measurements for reference. All our products were meticulously inspected for quality, hand packaged by our team in NYC, and were individually packed in our custom designed packaging. All product boxes are sealed to prevent tampering.
If you have any questions prior to placing an order, please use our Contact Form to reach out to our team!
