- Products 3
- Created Dec 2024
- Rating 5.0
Van Luna is a boutique lifestyle brand offering thoughtfully handcrafted home and personal care products designed to elevate everyday living. Known for its commitment to artistry, sustainability, and quality, Van Luna creates unique pieces that seamlessly blend functionality with minimalist elegance. From meticulously crafted Jesmonite home accessories to luxurious natural soaps, each product is made with care, precision, and a focus on eco-friendly practices.
Inspired by timeless design and a passion for the artisanal, Van Luna celebrates the beauty of simplicity while delivering products that bring joy, comfort, and sophistication into your home.
Policies:
Return policy
Thank you for choosing Van Luna LLC. We take pride in offering high-quality products and services to our valued customers. To ensure transparency and avoid misunderstandings, we have established the following Return Policy, which applies to all purchases made through our platform.
No returns accepted.
**1. All Sales Are Final:**
Once a purchase is made, it is considered final and cannot be returned or exchanged for any reason, except as required by applicable consumer protection laws.
**2. Exemptions:**
We will accept returns or provide refunds only in the following circumstances:
- Defective or Damaged Products: If the product you received is defective or damaged, please contact our customer support within 2 days from the date of delivery, and we will initiate the necessary steps to rectify the issue.
**3. Return Procedure:**
If you encounter any of the circumstances mentioned in point 2, please follow these steps to initiate a return:
- Contact our customer support team at contact@van-luna.com within 2 days of receiving the product.
- Provide relevant details about your order and the issue you encountered.
- Our customer support team will assess your request and guide you through the return process if applicable.
**3. Return Shipping:**
If a return is accepted under the exemptions mentioned in point 2, the cost of return shipping will be the responsibility of the customer unless explicitly stated otherwise by our customer support team.
**4. Refunds:**
Refunds, if applicable, will be processed using the same payment method used for the original purchase. The time it takes for the refund to be reflected in your account may vary depending on your payment provider's policies.
**5. Change of Mind:**
We understand that customer preferences might change, but we regret to inform you that we cannot accept returns or provide refunds due to a change of mind.
**8. Modification of Policy:**
Van Luna LLC reserves the right to modify or amend this No Return Policy at any time. Any changes will be posted on our website or notified to customers via email.
By proceeding with a purchase on our platform, you acknowledge that you have read and understood this No Return Policy and agree to abide by its terms.
If you have any questions or need further clarification, please feel free to contact our customer support team.
Thank you for your understanding and cooperation.
Van Luna LLC.
