How to Chat with Buyers

Learn how sellers use Finnalby Chat to message buyers: view messages in Orders, send or reply via the menu, and use saved replies or files.

January 10, 2026 2 min read
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How to Send Messages Through Finnalby Chat

As a Finnalby Wholesale Seller or Retail Seller, the Finnalby Chat feature is the main way you can communicate with your buyers on Finnalby.

To view your messages:

  1. On Finnalby.com, go to Your account.
  2. Select the Market icon.
  3. Select the Orders Icon.
  4. Select the Order in which you received an email showing you have a message from

How to send a message to a buyer:

On Finnalby.com, go to Your account.

  1. Select the Market icon.
  2. Select the Orders Icon.
  3. Select the Order in which you wish to chat about
  4. Select the 3 vertical dots
  5. Select Message Buyer
  6. Type your message to the buyer
  7. Select send.
  8. This will show up in real-time on the buyer’s admin and send the recipient an email they have a message in the Finnalby Chat.

How to reply to a message:

  1. From the Order Icon
  2. Select the Order in which you wish to chat about
  3. Select the 3 vertical dots
  4. Select the Order in which you want to reply to the buyer for
  5. Type your response in the text box.
  6. Select Send.
  7. This will show up in real-time on the buyer’s admin and send the recipient an email they have a message in the Finnalby Chat.

When you reply to a message in Finnalby Chat, you can use saved replies and attach files.